FAQ's

1. What is Peptides R Us?

Peptides R Us is a Canadian supplier of high-quality peptides and research compounds. We focus on purity, potency, reliable fulfillment, and clear product documentation for customers across Canada.

2. Where are you located?

We are based in London, Ontario, Canada, and ship orders from within Canada.

3. Who can purchase from Peptides R Us?

Our website is intended for informed adult customers. Products are sold for research and educational purposes unless a specific product listing states otherwise. Please review each product page before ordering.

4. How do I place an order?

Browse the product you need, add it to your cart, and complete checkout with your shipping and payment details. You will receive an order confirmation by email after the order is placed.

5. Do I need an account to order?

You can check out as a guest on most orders. Creating an account makes it easier to track orders, reorder products, and keep your shipping details saved.

6. What payment methods do you accept?

We accept major online payment methods available at checkout. The exact options shown may vary by order and payment provider. If a payment method does not appear, contact us and we will help you complete the order.

7. Is checkout secure?

Yes. Checkout is processed through a secure payment connection. We do not store full card details on our website.

8. What currency is used?

Prices are listed in Canadian dollars (CAD) unless a product page or checkout screen states otherwise.

9. Do I need bacteriostatic water?

Some lyophilized peptides are reconstituted before laboratory use. Bacteriostatic Water is available on our site if your protocol requires it. Always follow the handling notes for the specific compound.

 

10. How do I know my order was received?

You will receive an email confirmation after checkout. If you do not see it, check spam or promotions folders, then contact us with the name and email used at checkout.

11. Can I change or cancel an order?

If the order has not been packed or dispatched, we can often update the address or cancel it. Contact us as soon as possible at info@peptidesrus.ca or +1 866-964-6933 with your order number.

 

12. How do I verify a Certificate of Analysis (COA)?

Each relevant product page includes a verification box with the COA code and a Verify COA link. Copy the code, open the verification page, and enter the code to confirm the report.

 

 

13. How should products be stored?

Keep products in a clean, dry place away from direct sunlight. Lyophilized peptides are typically stored cool and dry; follow any storage notes on the product label or COA. Do not use a product if the vial or seal appears damaged.

 

 

14. How much does shipping cost?

Shipping cost is calculated at checkout based on destination and package size. Any current promotions or free-shipping thresholds will also show at checkout.

 

15. Will I receive tracking?

Yes. After your order ships, a tracking number is sent to the email on the order so you can follow the parcel through delivery.

 

16. How is my order packaged?

Orders are packed securely to protect vials and bottles in transit. We use discreet, professional packaging with clear internal labeling so the contents stay protected and identifiable.

 

 

17. What if my package is delayed?

First check the tracking link in your shipping email. If the status has not updated for an extended period, contact us with your order number and we will look it up with the carrier.

 

 

18. What if my package arrives damaged?

Take photos of the box and products, then email info@peptidesrus.ca with your order number. We will review the issue and arrange a replacement or another resolution as quickly as possible.

 

 

19. What if I received the wrong item?

Contact us right away with your order number and a photo of the item received. We will correct the order and send the right product.

 

 

 

20. What is your return policy?

Because of the nature of these products, opened or reconstituted items generally cannot be returned. Unopened items may be reviewed on a case-by-case basis if you contact us promptly after delivery.